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| Volume 5, Issue 6 - June, 2006 • Meeting Change with New Ways of Thinking In manufacturing, we have come to understand that quality and service must be a given if our organizations are to survive. In healthcare the same is true of the clinical side of the business. What truly sets the great organizations in manufacturing and in healthcare apart from the also rans is the people. The truly great organizations have learned how to tap into their people and get them to take ownership of their work. This is normally referred to as the softer side of management but this book will show a measurable Causal Flow Model that also has implications for all organizations. There is substance in the “softer stuff.” The piece that is so intriguing to me is something called “Climate.” Every organization has a culture, much like fish live in water. Climate isn’t culture but more like the temperature of the water. This work has made it so clear to me that a healthy climate is a function of realistic, Clear Directions, Accountability, Recognition & Rewards, Tools to do the work, Teamwork and Pride in the Organization. Developing the right climate is a tall order, but it does affect the outcomes and in turn the financial results. Another interesting part of our meeting was a session with Peter Senge, Ph.D., pioneer in the Field of Learning Organizations, Author of “The Fifth Discipline” and Co-Author of “Presence”. (http://www.cannonadvantage.com/news1104.htm) His insights were thought provoking. Peter believes that our system of public education is fatally flawed and the time has come for an entirely new approach to education. He went on to suggest that we have problems in most of our existing institutions including “Healthcare.” He suggested that we do not have a healthcare system but rather a healthrepair system. The focus has been on repairing people with heath problems rather than preventing health problems in the first place. This repair approach is why the cost of healthcare is rising. We need a new model that provides true healthcare and reduces the cost of health repair. Peter went on to say what we all know: that our institutions need new models if we are to survive and prosper in the future. He blames problems in business on our institutions of higher learning, especially our M.B.A. programs where the focus has been on increasing shareholder value instead of serving the needs of the end user. He further suggests that we are producing products that are in fact bad for consumers and points to junk food as an example. While Peter is hard on business, he is not anti-business and believes that business offers the best hope for not only solving today’s problems, but providing a better future. Peter has been doing work with BP and suggests that they are caught in a dilemma that faces many businesses. While BP is a major factor in the oil business, they are also the largest investor in solar power. BP fully understands the need to move away from the oil business into renewable energy, but they need the revenues from the oil business to fund the development of solar energy. This year, they are planning on investing $10 billion in solar energy. We have all been aware of the rapid pace of change for some time now. How well is your business model working now and how will it work in the future to meet the needs of your customers, your employees and your owners? Next month we will take a look at “Blue Ocean Strategy,” a new book that just might provide some insights for you to consider as you address this question. In the meantime, if you would like to discuss your business model, please give me a call toll free at (866) 598-8450.
If you have a subject that you would like to see covered in future issues of “Taking Aim,” please send me an email at aim@CannonAdvantage.com.
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Robert E. Cannon "Best Practice" Sales Force
Development Change Management Customer Service Assessment for ISO Requirements Smart Thoughts from Smart People – "The nearest thing to eternal life we will ever see on this earth is a government program."
"Let no one ever come to you without leaving better and happier. Be the living expression of God's kindness: kindness in your face, kindness in your eyes, kindness in your smile." Mother Teresa "People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily." Zig Ziglar
Taking Aim © 2005 Bob Cannon, The Cannon Advantage Newsletter. All Rights Reserved. The Cannon Advantage visual branding by Zarney Creative. For contact information, click “Resources.” |
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