Strategic Thinking A company's values must be instilled throughout the organization. Only then is it possible for decisions to be made quickly at every level, giving the firm the necessary flexibility in the face of change. Business Analysis  A business assessment is an audit using "best practices" to identify low- and high-impact and low- and high-performing areas. The business review focuses on the appropriate issues to determine whether a company is on plan and meeting customers' needs. Industry Trend Analysis Studying a past industry trend to anticipate future patterns will help determine where business opportunity might exist. Product Placement Introducing a new product requires extensive market research and a well-crafted marketing plan before bringing the product to market. The time and money spent on strategic thinking and plan development will save multiples of the actual cost later on. Product / Market Management Effective product management involves determining the best product price, placement, promotion and packaging to obtain high return on investment. Ask us about determining the life cycle of a product! Sales Force Effectiveness A sales force is a group of professionals. Sales Force Development should be an integral part of your program as well as sales team building.  Every sales team needs the necessary support to go out and sell the company's product. Change Management Change is inevitable. The best executives foster an environment that can adapt to change and thrive in chaos.   Customer Relationship Management CRM Organizations are required to "monitor information relating to customer perception as to whether the organization has met customer requirements."  New ISO requirements must be met by Dec. 15, 2003. We also offer Customer Service Consulting. E-Commerce and Small Business Strategy Facile in e-commerce, Bob co-founded an e-commerce business firm called www.ToolSource.com in 1995.